Privacy Policy
Last updated: May 2025
1. Introduction
Aura Motor is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our Service. This policy complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
2. Data We Collect
We collect the following categories of data: (a) Identity data: name, email address, phone number; (b) Vehicle data: make, model, year, mileage, maintenance records; (c) Usage data: how you interact with our Service; (d) Technical data: IP address, browser type, device information; (e) Payment data: processed by our payment processor — we do not store card details.
3. How We Use Your Data
We use your personal data to: provide and manage our Service; send maintenance reminders and important notifications; process payments and manage subscriptions; improve and develop our Service; comply with legal obligations; protect the rights and interests of Aura Motor and users. We will not use your data for marketing purposes without your explicit consent.
4. Legal Basis for Processing (EU Users)
For EU users, we process your personal data based on: contractual necessity (providing the Service); legitimate interests (improving the Service and security); legal compliance; and your explicit consent (for marketing).
5. Data Sharing
We do not sell your personal data. We may share data with: service providers who help us operate the Service (authentication, data storage, payment processing); regulatory or legal authorities when required by law; a successor entity in case of a merger or acquisition (with prior notice to you).
6. Data Retention
We retain your personal data for as long as your account is active or as necessary to provide the Service. After account closure, we retain data for 90 days before permanent deletion. Some data may be retained longer if required by legal or regulatory obligations.
7. Your Rights
Under applicable data protection laws, you have the right to: access your personal data and receive a copy; correct inaccurate data; request deletion of your data; object to or restrict processing; data portability; withdraw consent at any time. Exercise these rights by contacting us at support@aura-motor.com.
8. Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction — including encryption in transit and at rest. No system is entirely secure, so we cannot guarantee absolute security.
9. Cookies
We use cookies essential for authentication and Service performance. We may use analytics cookies to understand how the Service is used, with your consent where required by law. You can manage cookie preferences through your browser settings.
10. International Data Transfers
Your data may be transferred to and processed in countries outside your country of residence. In such cases, we ensure adequate safeguards are in place in accordance with applicable law, such as Standard Contractual Clauses for EU users.
11. Changes to This Policy
We may update this Privacy Policy periodically. You will be notified of material changes via email or in-app notification. The "last updated" date at the top reflects the most recent revision.
12. Contact & Complaints
For questions or to exercise your rights, contact us:
If you are in the EU and believe we are processing your data unlawfully, you have the right to lodge a complaint with your local data protection authority.